Refunds and Returns

At Push Vape Official, we strive to ensure your satisfaction with every purchase. If you encounter any issues with our products, we are here to assist you with our Refunds and Returns policy. Please read the following information carefully to understand how we handle refund requests and product returns.

  1. Refund Eligibility

To be eligible for a refund, you must meet the following conditions:

  • The refund request must be made within [7] days of receiving the product.
  • The product must be unused, in its original packaging, and in the same condition as when you received it.
  • Proof of purchase, such as an order number or receipt, is required.
  1. Refund Process

If you believe you are eligible for a refund, please follow these steps:

  • Contact our customer support team within the specified timeframe, providing details of your order and reason for the refund request.
  • Our support team will guide you through the return process and provide you with the necessary instructions.
  • Upon receiving the returned product and verifying its eligibility for a refund, we will initiate the refund process.
  • Refunds will be issued to the original payment method used during the purchase.

Please note that shipping and handling fees are non-refundable, and you will be responsible for the return shipping costs unless the return is due to our error or a defective product.

  1. Product Returns

If you wish to return a product that does not meet the refund eligibility criteria, such as for a product exchange or warranty claim, please contact our customer support team. They will provide you with guidance on the appropriate steps to take and any additional information required for the return.

  1. Damaged or Defective Products

In the rare event that you receive a damaged or defective product, please reach out to our customer support team immediately. We will work diligently to resolve the issue by providing a replacement or offering an appropriate solution.

  1. Customer Support

Our dedicated customer support team is available to assist you with any refund or return inquiries. Please contact us through the channels provided on our website, and we will respond to your request as soon as possible.

Please keep in mind that our Refunds and Returns policy may be subject to change. We encourage you to review the policy periodically to stay informed about any updates.

At Push Vape Official, we value your satisfaction and aim to provide a seamless and positive shopping experience. We appreciate your trust in our products, and we are committed to addressing any concerns or issues promptly and fairly.